Return Policy

At Two-Way Radio Pro, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help with easy returns and exchanges.

Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• Products must be in new, unused condition with all original packaging, accessories, and documentation.
• Custom or special-order items, as well as software, are non-refundable unless defective.

Return Process

• Contact Us: Before returning an item, please contact our customer service team at sales@twowayradiopro.com to request a Return Merchandise Authorization (RMA) number.
• Pack Your Return: Ensure the product is securely packed, including all original components and documentation, and clearly write the RMA number on the outside of the package.
• Shipping: You are responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds & Exchanges

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
• If you prefer an exchange, we will ship the replacement product once the returned item has been received and processed.

Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund, and cover return shipping costs for such cases.

For any questions or concerns regarding our return policy, feel free to reach out to our support team. We are dedicated to making your experience with Two-Way Radio Pro as smooth and hassle-free as possible!